Privacy Policy

Information We Collect

We collect information that you provide directly to us when you make a reservation, use our services, or communicate with us. This information helps us provide you with the best possible service.

• Personal identification information (name, email address, phone number, postal address)
• Payment information (credit card details, billing address)
• Booking details (check-in/check-out dates, room preferences, special requests)
• Communication records (emails, chat messages, phone calls)
• Usage data (website activity, IP address, browser type, device information)
• Location data (if you enable location services)
• Preferences and interests (dietary requirements, accessibility needs)

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, as well as to communicate with you effectively.

• Process and manage your reservations and bookings
• Provide customer support and respond to inquiries
• Send booking confirmations and updates
• Process payments and prevent fraud
• Personalize your experience and provide tailored recommendations
• Send marketing communications (with your consent)
• Improve our services and develop new features
• Comply with legal obligations and enforce our terms
• Analyze usage patterns to enhance website functionality

Information Sharing and Disclosure

We do not sell your personal information. We may share your information with third parties only in the following circumstances:

• Service providers who assist in our operations (payment processors, IT services)
• Business partners who help deliver our services (tour operators, transfer services)
• Legal authorities when required by law or to protect our rights
• Professional advisors (lawyers, accountants, auditors)
• In connection with business transactions (mergers, acquisitions)
• With your explicit consent for specific purposes

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Our security measures include encryption, secure servers, firewalls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

Booking and transaction data is retained for 7 years for accounting and legal compliance purposes. Marketing data is retained until you unsubscribe or request deletion.

Your Privacy Rights

You have certain rights regarding your personal information under applicable data protection laws:

• Right to access your personal data
• Right to correct inaccurate or incomplete information
• Right to delete your personal data (subject to legal obligations)
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent at any time
• Right to lodge a complaint with supervisory authorities

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user preferences.

You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our website.

• Essential cookies for website functionality
• Performance cookies to analyze usage
• Functional cookies to remember preferences
• Marketing cookies for targeted advertising (with consent)

Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information about your child, please contact us immediately so we can delete the information.

International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable laws.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any material changes by posting the new policy on our website and updating the effective date.